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en:cerber-protection [2014/10/10 15:07]
anvar 		en:cerber-protection [2015/08/04 10:12]
anvar
Line 37: Line 37:
 <code>cerberProbe > ~/path/to/my.cid </code> <code>cerberProbe > ~/path/to/my.cid </code>
 cerberProbe is located in the same location as RDGroupLicenseTool.bin in  bin subdirectory cerberProbe is located in the same location as RDGroupLicenseTool.bin in  bin subdirectory
 +
 +===== Troubleshooting =====
 +Single activation should work for all users, (also for all versions of plugins, 3ds max and Maya on the same machine)
 +the license file is located in C:\Program Files\R&D Group\Cerber\localLicenses  and available to everyone
 +
 +occasionally some user accounts may see hardware config differently, which causes license error
 +so if you see license error in 3ds max for different user,  please send us CID file with the request for alternative license file 
 +
 +this does not necessary mean that each user has to have a separate file, one alternative file usually work for everyone
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